1. Order Cancellation

If you wish to cancel your order, please contact us as soon as possible via email or phone. Orders can be canceled free of charge only if they have not yet been shipped. If the order has already been shipped, you will need to follow the return process (see below).

2. Product Return Policy

If you are not satisfied with your order, you may return the products within 14 days of receiving them, in accordance with Greek law on distance sales. Returned items must be in their original condition, unused, and with their packaging intact.

3. Return Process

To return a product, please follow these steps:

• Contact us via email or phone to inform us of your intent to return the item.
• Send the product to the address provided, including all accompanying tags and its original packaging.
• Customers are responsible for return shipping costs unless the product is defective or was sent in error.

4. Exceptions to the Return Policy

Certain items are not eligible for return, including:

• Products that have been opened or used (unless defective).
• Personal items (e.g., cosmetics, underwear, etc.), unless defective.
• Items ordered as custom-made or personalized.

5. Refunds

Once we receive and inspect the returned product, we will notify you of the acceptance or rejection of your return. If approved, the refund will be processed to the original payment method used for the order. Processing times for refunds may vary depending on your bank or card provider and can take up to 7-10 business days.

6. Defective or Incorrect Products

If you receive a defective or incorrect product, please contact us immediately. In this case, return shipping costs will be covered by us, and we will either send the correct product or issue a refund for your order, depending on your preference.

7. Contact

For any questions or assistance regarding the cancellation and return policy, please feel free to contact us at:
+30 698 8605189

1. Order Processing

All orders are processed within 1-2 business days from the date of order placement unless stated otherwise on the product page. If your order includes items with different shipping times, we will inform you about the expected shipping schedule.

2. Shipping Methods

We offer a variety of shipping options to meet your needs:

• Standard Shipping
• Express Shipping
• Free Shipping for orders over €100 (within Greece).

3. Shipping Costs

Shipping costs are calculated based on the destination and the weight of your order. Exact charges will be displayed at checkout. For orders over €100 within Greece, shipping is free.

4. Delivery Times

Delivery times depend on the shipping method chosen and the delivery location:

• Within Greece: [X-XX] business days.
• International Orders: [X-XX] business days, depending on the destination.

5. Order Tracking

Once your order is shipped, you will receive a tracking number via email or SMS. You can use this number to track the progress of your shipment.

6. Shipping Issues

If you encounter any issues with your shipment, please contact us immediately via email or phone. We will do our best to resolve the issue as quickly as possible.

7. International Shipments

For orders outside of Greece, additional fees such as customs duties or import taxes may apply. These charges are the responsibility of the buyer. We recommend contacting your local authorities for more information on possible fees or taxes.

If you need further clarification or assistance, feel free to reach out to our team!